Returns and refunds

Ready products

If your item arrives damaged, broken or different from what you ordered, tell us within 3 days of delivery. Send a photo or short video, with your order number, through the contact page. We will replace the item or refund you.

Custom and made-to-order items

Items made with your name, text, image or design cannot be returned just because you changed your mind, because they cannot be sold to anyone else. If we made a mistake (wrong spelling we were given correctly, wrong colour, broken in delivery), we will remake it or refund you.

Prototypes and quoted work

Work quoted for you is made to the specification we agreed. If it does not match that specification, contact us and we will fix or remake it.

How refunds are paid

• Online payments are refunded to the same card or wallet. Banks and wallets can take several working days to show it.
• Cash on delivery orders are refunded by bKash or bank transfer; we will ask for your number or account.

Cancelling an order

You can cancel before we start production by calling us. Once production has started on a custom item, it cannot be cancelled.